Refund Policy
At MentraThink, we're committed to your satisfaction with our budget planning services. This policy outlines our refund procedures, eligibility requirements, and the steps involved in processing your request.
Refund Eligibility Criteria
We understand that sometimes our services may not meet your specific needs. Our refund policy is designed to be fair while protecting both our clients and our business operations.
Eligible Refund Scenarios
- Service cancellation within 14 days of initial purchase
- Technical issues that prevent access to your budget planning tools for more than 72 hours
- Duplicate payments or billing errors on our part
- Significant service disruption lasting more than 5 business days
- Failure to deliver promised features within the agreed timeframe
Non-Eligible Scenarios
- Change of mind after using the service for more than 14 days
- Dissatisfaction with budget planning results due to personal financial circumstances
- Requests made after 30 days from the original purchase date
- Services that have been fully utilized or completed
- Violations of our terms of service resulting in account termination
Important Notice
All refund requests must be submitted within 30 days of your original purchase date. Requests beyond this period will be evaluated on a case-by-case basis.
Refund Process & Timeline
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:
Submit Your Request
Contact our support team at contact@mentrathink.com with your account details and reason for the refund request. Include your order number and purchase date for faster processing.
Initial Review (1-2 Business Days)
Our team reviews your request against our eligibility criteria. We'll acknowledge receipt of your request within 24 hours and provide an initial assessment.
Account Verification (2-3 Business Days)
We verify your account usage, purchase details, and ensure all requirements are met. Additional information may be requested during this stage.
Decision & Processing (3-5 Business Days)
Once approved, we process your refund through the original payment method. You'll receive confirmation with expected processing times based on your payment provider.
Completion (5-10 Business Days)
Your refund appears in your account. Bank processing times vary, but most refunds are visible within 5-10 business days of our processing date.
Payment Methods & Processing Times
Refund processing times depend on your original payment method. We process all approved refunds within 5 business days, but your bank or payment provider may take additional time.
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit Cards (Visa, MasterCard) | 5-10 business days | Appears as credit on your next statement |
| Bank Transfers | 3-7 business days | Direct deposit to your account |
| Digital Wallets | 1-5 business days | Usually faster processing |
| International Payments | 10-15 business days | May include currency conversion fees |
Note: We cannot expedite processing times imposed by banks or payment providers. These timeframes are estimates based on typical processing speeds.
Partial Refunds & Special Circumstances
Some situations may qualify for partial refunds rather than full refunds. We evaluate each case individually to ensure fair treatment.
Partial Refund Scenarios
- Services partially used within the 14-day cancellation period
- Custom budget planning work that has been initiated but not completed
- Subscription services cancelled mid-billing cycle
- Downgrade requests from premium to basic service levels
Administrative Fees
In most cases, we do not charge administrative fees for processing refunds. However, international transactions that incur bank fees may have those fees deducted from the refund amount.
Pro-Tip
If you're experiencing issues with our service, reach out to our support team first. Many problems can be resolved quickly without needing a refund.
Account Access After Refund
Once a refund is processed, access to your MentraThink account and services will be modified or terminated depending on the refund type.
What Happens to Your Data
- Budget plans and financial data remain accessible for 30 days after refund processing
- You can download your data during this 30-day period
- Account reactivation is possible if you decide to return within 60 days
- All personal data is permanently deleted after 60 days unless otherwise requested
Reactivation Options
If you change your mind after receiving a refund, you can reactivate your account by contacting our support team. Standard pricing will apply for new subscriptions, and any previous promotional rates may no longer be available.