Information We Collect

Personal Information You Provide

When you use MentraThink's budget planning services, we collect information you voluntarily share with us. This includes your name, email address, phone number, and financial goals when you create an account or contact us for support.

We also collect financial information necessary for budget planning, such as income details, expense categories, and spending patterns you choose to input into our platform. This data remains encrypted and is used exclusively to provide you with personalized budget recommendations.

Automatically Collected Data

Our system automatically logs certain information when you visit our website, including your IP address, browser type, device information, and pages viewed. We use this technical data to improve our platform's performance and user experience.

How We Use Your Information

Your personal and financial data serves specific purposes that directly benefit your budget planning experience. We analyze your spending patterns to generate customized budget recommendations and track your progress toward financial goals.

• Providing personalized budget analysis and recommendations
• Sending account updates and important service notifications
• Improving our platform based on user behavior patterns
• Responding to customer support inquiries and feedback
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations under Thailand financial regulations

We never use your data for marketing purposes without explicit consent, and we don't sell personal information to third parties for advertising. Your financial privacy remains our top priority throughout our relationship.

Data Sharing and Third Parties

Limited Third-Party Access

MentraThink works with carefully selected service providers who help us operate our platform securely. These include cloud hosting services, email delivery systems, and analytics tools that help us understand how users interact with our budget planning features.

All third-party partners sign strict data processing agreements and can only access information necessary for their specific services. They cannot use your data for their own purposes or share it with other companies.

Legal Disclosure Requirements

We may disclose personal information when required by Thailand law enforcement, court orders, or regulatory authorities. This typically occurs only in cases involving suspected financial crimes or legal disputes where disclosure is mandated.

Before any legal disclosure, we review requests carefully to ensure they meet proper legal standards and we'll notify you when possible, unless prohibited by law.

Your Privacy Rights

Access and Correction

You have the right to review all personal information we store about you. Simply log into your account dashboard or contact our privacy team to request a complete copy of your data. We'll provide this information within 15 business days at no charge.

If you find any inaccurate information, you can correct most details directly through your account settings. For complex changes or technical issues, our support team will assist you in updating your records promptly.

Data Deletion and Portability

You can request complete deletion of your account and associated data at any time. We'll remove all personal information within 30 days, except for records we're legally required to maintain under Thailand financial regulations.

• Request data export in common formats (CSV, PDF)
• Delete specific information categories while keeping your account active
• Withdraw consent for optional data processing activities
• Restrict how we process your information for specific purposes
• Object to automated decision-making in budget recommendations

Security and Protection Measures

We implement multiple layers of security to protect your financial information. All data transmissions use bank-level SSL encryption, and our servers are protected by advanced firewalls and intrusion detection systems.

Technical Safeguards

Your budget data is encrypted both during transmission and while stored on our secure servers located in certified data centers. We use industry-standard AES-256 encryption and regularly update our security protocols to address emerging threats.

Our development team follows secure coding practices and conducts regular security audits. We also maintain detailed access logs and monitor for unusual account activity to detect potential security breaches quickly.

Data Backup and Recovery

We maintain secure, encrypted backups of user data to ensure your budget information remains available even in case of technical failures. These backups follow the same security standards as our primary systems and are tested regularly for reliability.

Cookies and Tracking Technologies

MentraThink uses cookies to remember your login session and save your budget planning preferences. These small files help us provide a smoother user experience by maintaining your settings between visits.

Types of Cookies We Use

• Essential cookies required for account security and basic functionality
• Preference cookies that remember your dashboard layout and settings
• Analytics cookies that help us understand which features are most useful
• Security cookies that detect unusual login patterns or potential fraud

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. We don't use cookies for targeted advertising or cross-site tracking.

Third-Party Analytics

We use Google Analytics to understand how users navigate our platform, but we've configured it to anonymize IP addresses and respect do-not-track browser settings. This helps us improve our budget planning tools without compromising individual privacy.

Thailand Privacy Law Compliance

As a financial services platform operating in Thailand, MentraThink complies with the Personal Data Protection Act (PDPA) and regulations from the Bank of Thailand regarding financial data handling.

PDPA Rights and Procedures

Under Thailand's PDPA, you have specific rights regarding your personal data. We've established clear procedures for exercising these rights, including data access requests, correction procedures, and consent withdrawal mechanisms.

Our legal basis for processing your financial information includes contract performance (providing budget planning services), legitimate interests (platform security and improvement), and your explicit consent for optional features like spending insights.

Local Data Storage

We store Thailand user data within the country or in jurisdictions with adequate privacy protection as recognized by Thai authorities. This ensures your information remains subject to local privacy laws and regulatory oversight.

For users residing in Thailand, we maintain detailed records of consent, data processing activities, and security measures as required by PDPA compliance standards.

Privacy Questions and Concerns

Our privacy team is available to address any questions about how we handle your personal information. Whether you need help understanding this policy, want to exercise your data rights, or have concerns about privacy practices, we're here to help.

Response Timeframes

We aim to respond to privacy inquiries within 5 business days for general questions and within 15 business days for formal data requests. Complex requests requiring extensive data retrieval may take up to 30 days, and we'll keep you informed of our progress.

If you're not satisfied with our response to privacy concerns, you have the right to file a complaint with Thailand's Personal Data Protection Committee or seek guidance from relevant regulatory authorities.